News

Case study: MTC Namibia

June 9, 2022

Thanks to the partnership between CSG (BSS) and Alvatross by Satec (OSS), MTC Namibia has achieved its goal of modernizing its entire infrastructure. This CSP can now benefit from an updated Order Management, Fallout System, Activation Engine, Unified Catalog, and Service Inventory provided by Alvatross. Starting in 2019, our team took responsibility for addressing all the challenges of building a new OSS system to turn MTC into a digital player.

In November 2021, MTC Namibia finished the first phase of its digital transformation, which involved modernizing its OSS/BSS infrastructure to the cloud. Before that, their legacy systems implemented technologies that hindered their escalation processes because of their high cost and time involved.

In summary, the main business challenges we faced were the following:

Technical debt & Large hardware footprint

MTC'S CHALLENGES
AND HOW THEY WERE ADDRESSED

Lack of Proper real-time Management Reporting

High operational expenditure

Data Integrity issues

Long Time-to-Market of new products

MEASURABLE IMPACT OF THIS SOLUTION

Most of the measurable impact is mutually shared by the OSS and BSS systems. However, some of the benefits directly linked to the OSS efforts include the following:

Time reduction of signing new contracts

The time reduction has been remarkable. It has gone from one week to just 10 minutes. Manual validations have been suppressed and now everything happens "in real time".

Time reduction of creating new offers

This is the result of a catalog-driven orchestration and the use of a common language (TMF Open APIs) for BSS and OSS. In the past, offers could take a whole month to be created. Now, it is possible to create new ones in only a day.

Also, MTC used to have to coordinate different vendors to implement all the requirements to develop new offers. Nowadays everything is configurable, using standard TMF Open APIs and speaking the same language. The positive ‘side effect’ of these much faster operational procedures is also its internal savings in HR resources.

Reduction of the physical document archive

In the past, everything was on paper (contracts and scanned documents). Nowadays, everything can easily become digital, helping to reduce the amount of paper waste.

40% reduction of HW resources

In the past, MTC had some oversized systems due to technological requirements that demanded many resources (CPUs and RAM) to manage the big and heavy processes they run. Nowadays, the solution requires less infrastructure. Therefore, not only is the infrastructure cheaper but the new systems have also reduced maintenance costs, the energy consumed and the effort for their operation.

OPEX reduction

We have managed to drastically reduce the company's OPEX. This is mainly thanks to:

Centralising tasks on a single system, avoiding having to constantly use different tools from different vendors.
Automation, which prevents manual errors and delays.
The user-friendly nature of our applications.
The speed at which our clients adapt to the new systems.

New levels of customer satisfaction

MTC used to be a traditional company with slightly older systems that could not support the speed at which technology improves nowadays. However, thanks to alvatross, the company’s customers can now enjoy all the benefits of these new tools:

Our Order Management helped MTC incorporate any new workflow to meet the demands required by new products. This, in turn, creates a faster flow to meet any customer need.
Our catalog-driven approach helped MTC create easy definitions of the service specifications and associations to their products and offering

Therefore, MTC’s customers can work autonomously and have control over their services, bringing new positive levels of customer service and customer satisfaction.

Case study: MTC Namibia