The benefits of using alvatross’ order management system in a telecommunications ecosystem

 

Someone once said, “If you want changes you have to be willing to be uncomfortable”. All transforming programs are highly complex, but the long-term benefits of this kind of technology outweigh the discomfort of the beginning. However, adaptation can be made easy – or ‘easier’-, and our order management system is a good example of a user-friendly tool tailored to our customer’s needs.

Alvatross’ Order Management is an application providing workflow-based orchestration of service orders across the Service Management Domain of an OSS environment. Together with the rest of our suite of products, it helps companies become ready for future integrations while reducing their OPEX and Time-to-Market. We offer an out-of-the-box interface that enables users and administrators to manage the tasks in which they are involved, or they own.

MTC, one of the largest telecommunications companies in Namibia, can now use this order management platform together with the rest of our suite of products. This tool is a major breakthrough for the company since it grants them the ability to seamlessly manage orders for fixed, broadband, and mobile services.

Like we have previously mentioned, the use of our entire suite has different measurable impacts and benefits. If you want to read more about this, you can click on the following link: 

Case study: MTC Namibia – alvatross by SATEC

But what are the technical benefits directly linked to this platform?

ALVATROSS' ORDER MANAGEMENT TECHNICAL BENEFITS

benefit-1

HIGHLY SCALABLE

It supports cloud and multiple instance deployment through containers. Consequently, it enhances our customers’ ability to scale

benefit-2

SERVICE-AGNOSTIC PLATFORM

Alvatross’ Order Management has no vendor lock-in. We are TM Forum compliant and compatible with any other product following market standards. This means:

  • Our order management system allows for easy integrations
  • It can provide all types of services to respond to the demand of the new generation of digital services
benefit-3

HIGHLY CONFIGURABLE

Users can easily configure this system according to their activation needs by offering:

  • A wide variety of standard and proprietary devices and protocols
  • An out-of-the-box library of activation tasks
  • The possibility to configure both automatic and manual tasks
benefit-4

SEAMLESS INTEGRATION

We consider seamless integration a crucial part of our role to make things easier inside any telco. Legacy third-party systems can perfectly be compatible with this platform since we use standardised technologies. Our Order Management system has been built following TM Forum Open API standards

benefit-5

BUSINESS RULES BASED APPLICATION

This Order management system incorporates a rules editor so users can define the tool behaviour in response to different orders

Its task is to validate the orders defined in the Catalog. In turn, this business rules can also drive their decomposition into service orders

benefit-6

REDUCTION OF CRASHES AND OVERLOAD CONTROL

Its integration with the Activation Engine makes both tools able to work closely and efficiently. This way, the order manager can directly receive commands from the Activation Engine and create queues for:

  • Incoming and outgoing activation commands
  • And for network elements

This direct link and its ability to create queues reduces the risk of overloading the system while helping workflows become more agile

benefit-7

FULL CONTROL OF FAILED ORDERS

Thanks to its integrated fallout management system, alvatross’ Order Management can have full control of failed orders. They can be tracked and fixed in one single and easy-to-use dashboard

This Order Management system also positively impacts our customers and their clients by offering the following benefits for their business:

benefit-8

INCREASED CUSTOMER SATISFACTION

The Order Management dashboard offers a highly user-friendly interface so our customers can easily learn how to use it

It’s automation capabilities also encourage the creation of personalized customer experiences by designing and connecting user interfaces, processes, and business data. Consequently, processes become smoother and faster, and our customers feel more satisfied than with their previous systems

benefit-9

OPERATING COSTS REDUCTION

The automation of complex but routine tasks allows:

  • For employees to focus on innovation to generate results (and revenue) sooner
  • To save efforts on time-consuming tasks. Thanks to automation, companies can now invest on upskilling their employees to perform other tasks
benefit-10

STREAMLINED TIME TO MARKET

Together with the Activation Engine and Fallout Management modules, this Order Management system can automate E2E service fulfilment, identifying and monitoring any problem detected in provisioning processes in real time

Automation is directly linked to a reduction in the time needed to design new products and commercial bundles. It helps operators become truly agile. Our clients can streamline simple processes that otherwise could take a very long time

“Automation means we’ve reduced the time it takes to sign a contract with a customer from one week to about 10 minutes”

Melvin Angula, CCO at MTC Namibia

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