order management

Eliminate fulfillment failure and precisely deliver the services.

Based on the best industry standards, our architecture allows providers to orchestrate services of any type, from any network and across any system.

Truly catalog-driven

order management

Guide product and service orders directly from the catalog and significantly reduce new offers time to market.

  • Order validation, decomposition and orchestration are driven by the catalog.
  • Business rules and order enrichment for products, services utilized during fulfilment are managed by the catalog.
  • End-to-end product, service and resource model from a single console.

Fallout management capabilities

Quickly launch and consistenly deliver new digital products with extremely low order fallout rates.

  • Provide the zero-touch and zero-fallout experience that customers expect.
  • Give a complete and intuitive vision of the neccesary information.
  • Engage with other systems to help other domains.
Catalog driven

Full e2e visualization

A complete and detailed view of fulfillment design and run-time execution for easy service environment management.

  • End-to-end order tracking from reception to validation and delivery.
  • Orchestration graphical flows both at business and technical levels.
  • Advanced filtering to find the needed information quicker.

Order Management eliminates points of order failure, minimizes fulfillment costs and maximizes customer satisfaction following the best industry standards.

A modular, flexible and cloud-native platform to create and deliver digital services faster.

order management

Fully configurable order management for automated and traceable management of fulfillment orders.

  • Catalog-driven, automatic creation of new order management flows for new products and services.
  • Extensive libraries for common process steps supporting fixed, mobile and cloud products.
  • Flexible integration with 3rd party components in order management and catalog management.
service inventory

A single repository with a complete view of a customer’s current and historical, cross-perspective (from business to network) service information.

  • A single source of truth that brings together all CSP’s services information.
  • 360° view of service information with north and south layer integrations.
  • Historical view of services modifications to easily trace customer changes.
resource inventory W

Resource inventory will be the CSP’S single source of truth for network elements and sites, allowing automatic and manual resource allocation to services.

  • Intuitive and powerful data ingestion mechanisms, fully configurable web views and TMF Open API-based interfaces
  • Network discovery capacities to keep the inventory updated.
  • Network planning process support through network occupancy calculation.
activation engine

Activation Engine enables automatic network configuration and activation hiding network complexity to the service provisioning flows.

  • Support of multiple protocols for communication with NMS/EMS and network elements.
  • SDK to speed up additional connectors definition.
  • Common text representation of native commands for different manufacturers.

Unified catalog manages technical services and their relationships with products.

  • Service specification and relationship management, including BSS product catalog integration.
  • TMForum compliant service catalog, including CFS/RFS decomposition and TMF633 compliant API.
  • Easy service definition based on drag & drop lego blocks.
fallout managemen

A cross-sectional module to detect, notify and manage order failures along the whole fulfillment process.

  • Configure automatic actions for different error conditions.
  • Operate orders individually or in batches to solve failure scenarios quicker.
  • Set fallout SLAs and escalation rules.

Geographical view of deployed outside plant network to take better decisions based on spatial data analysis

  • Network planning deployment taking into account physical conditions and policies.
  • Service availability display of both fixed and mobile coverage.
  • Distances and optimal paths for services that require new infrastructure.

Latest insights

time to market benefits_

What are the Time to Market benefits of an upgraded OSS system?

A new OSS system can arguably speed up a CSP’s Time to Market. Modernising and simplifying the processes of OSS should be a priority for any CSP to become competitive in the new era of digital markets. It is an important task for telcos to assess and re-evaluate their current approach for OSS/BSS so they can learn and understand how deep their back-office renovation must be

Read More