service inventory

360-degree customer service view.

Keep in one application all the information relative to service instances to provide an end-to-end view from customer products to services and resources.

Key support to order management

Conduct intelligent workflows during the fulfillment process.

  • Validate product and service orders.
  • Identify changes to be carried out in the network.
  • Track service lifecycle in real-time.

User -friendly Dashboards

See at a glance the most important customer services KPIs.

  • Check service statistics per status.
  • Explore most common services.
  • Look into aggregations of services per type.
  • Examine Service status time charts.
inventory dashboards

Powerful service enquiries

View all the information related to the customer service in one single application.

  • Spot CFSs and RFSs and their characteristics.
  • Identify service relationships.
  • Observe history of service orders related to each service.
  • Understand product instances information from BSS.

Open API conformance

Service Inventory can be easily integrated with external systems through TMF Open APIs.

A modular, flexible and cloud-native platform to create and deliver digital services faster.

service inventory

A single repository with a complete view of a customer’s current and historical, cross-perspective (from business to network) service information.

  • A single source of truth that brings together all CSP’s services information.
  • 360° view of service information with north and south layer integrations.
  • Historical view of services modifications to easily trace customer changes.
order management

Fully configurable order management for automated and traceable management of fulfillment orders.

  • Catalog-driven, automatic creation of new order management flows for new products and services.
  • Extensive libraries for common process steps supporting fixed, mobile and cloud products.
  • Flexible integration with 3rd party components in order management and catalog management.

Unified catalog manages technical services and their relationships with products.

  • Service specification and relationship management, including BSS product catalog integration.
  • TMForum compliant service catalog, including CFS/RFS decomposition and TMF633 compliant API.
  • Easy service definition based on drag & drop lego blocks.
resource inventory W

Resource inventory will be the CSP’S single source of truth for network elements and sites, allowing automatic and manual resource allocation to services.

  • Intuitive and powerful data ingestion mechanisms, fully configurable web views and TMF Open API-based interfaces
  • Network discovery capacities to keep the inventory updated.
  • Network planning process support through network occupancy calculation.
activation engine

Activation Engine enables automatic network configuration and activation hiding network complexity to the service provisioning flows.

  • Support of multiple protocols for communication with NMS/EMS and network elements.
  • SDK to speed up additional connectors definition.
  • Common text representation of native commands for different manufacturers.
fallout managemen

A cross-sectional module to detect, notify and manage order failures along the whole fulfillment process.

  • Configure automatic actions for different error conditions.
  • Operate orders individually or in batches to solve failure scenarios quicker.
  • Set fallout SLAs and escalation rules.

Geographical view of deployed outside plant network to take better decisions based on spatial data analysis

  • Network planning deployment taking into account physical conditions and policies.
  • Service availability display of both fixed and mobile coverage.
  • Distances and optimal paths for services that require new infrastructure.

Latest insights

time to market benefits_

What are the Time to Market benefits of an upgraded OSS system?

A new OSS system can arguably speed up a CSP’s Time to Market. Modernising and simplifying the processes of OSS should be a priority for any CSP to become competitive in the new era of digital markets. It is an important task for telcos to assess and re-evaluate their current approach for OSS/BSS so they can learn and understand how deep their back-office renovation must be

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