A catalyst for productivity:  Boost your team’s workflow with effortless troubleshooting 

Is your team tired of feeling like they are herding a bunch of stray cats every time a ticket comes in? If the answer is yes, then you’ve come to the right place. Managing customer requests, issues, and incidents can be a real pain. Especially when you’re dealing with multiple disjointed systems, a lack of coordination and end-to-end vision, which all in all makes your team less efficient at their jobs.  

It is critical to act quickly during incidents, as every passing minute can be costly. In fact, a study by Gartner shows that the financial cost of downtime can be staggering, with the average cost of downtime being $5,600 per minute, equating to over $300,000 per hour.  

The good thing is, at alvatross we are committed to making your life easier and your business more efficient. That’s why we think a powerful system could help you standardize, automate, and prioritize everything related to client requests, issues, and incidents. Think of our concept as some sort of catnip for your support team, a win-win for everyone involved! 

Our concept explained: 

We know many of you might still have more troubleshooting tools than necessary: one for your BSS, and even multiple ones for your OSS. But let’s face it, you shouldn’t need extra eyes to spot duplicate tickets and manage all your processes. One single dashboard should be more than enough. 

Our cutting-edge concept offers a comprehensive and seamlessly integrated solution conceived to revolutionize your company’s and customer’s incident, problem, complain and request management, as well as scheduled task organization. By automating repetitive processes, your help desk and NOC/SOC teams could see a dramatic increase in productivity and job satisfaction, leading to happier customers.  

What sets us apart is our commitment to tailor our solution specifically to your unique business needs. This is why our team will collaborate closely with yours to create a comprehensive and seamlessly integrated system that will help your business run like a well-oiled machine.  

With our state-of-the-art technology, you can say goodbye to time-consuming manual processes and hello to a brighter, more efficient future. This customized application will provide solutions for any issues, big or small: whether it is a complaint about an invoice or a network error, you will be ready to handle any situation.  


  • Service and network ticket management.  
  • Customer case management including inquiries, service incidents and disputes. 
  • Correlation and Affected Service.
  • Automatic assignment. 
  • Prioritization and escalation flows. 
  • Automatic diagnostic and resolution flows. 
  • End-to-end traceability and control.  

Technical advantages  

Technically speaking, all our applications follow the same principles, and therefore you could enjoy the following advantages: 

  • Alignment with the principles of the TM Forum Application Framework (TAM) and Open Digital Architecture (ODA). 
  • Automation. You will be able to easily manage the lifecycle of all your tickets. 
  • Open APIs and standardization for easy integration. We also offer the option to develop getaways for ecosystems with proprietary APIs. 
  • Capability to work in a federated mode with other ticketing systems. 
  • Cloud-native architecture. 
  • No vendor lock-in approach for easy configurability and usability. 
  • Native integration with alvatross’ digital platform systems. 


What’s next? 

Let’s talk about it.  

Alvatross can help take your support to the next level and provide your customers with the top-notch service they deserve. If you’re tired of herding those stray cats, consider exploring Alvatross’ concept with us.  

Say goodbye to impersonal services and hello to alvatross – where YOU are the centre of our operations. Contact us today and take the first step towards making your support process smoother and more efficient.  

We are committed to making your team feel like they have got IT under control – no magnifying glass required! 


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